Hyde Park - Customer Service Manager
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.
They are focused on the customer experience through active supervision and enhancing the service culture.
The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and
Responsibilities:
o Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needso Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experienceo Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skillso Conducts new employee orientations, trains and coaches Store Associateso Utilizes company tools to diagnose opportunities and develops action plans to improve performanceo Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase saleso Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff membersoProvides direction, support, and ongoing feedback of overall performance to staff memberso Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filledo Ensures company standards are met for store and associate appearanceo Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followedo Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurateoWillingness to participate in continued education, including product knowledge and professional developmento Assists management team with inventory managemento Performs all duties of a store associatewhile functioning as a Customer Service Managero Performs allduties as directed by managersQualificationso Must be 21 years of ageo 1-2 years retail management experience.
Demonstrates supervisory and training/coaching skillso Full-time employment, ability to work evenings, weekends and holidays, as scheduled.
Consistent and regular attendance requiredo Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidenceo Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategieso Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small typeo Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequiredoAbility to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.
)oAbility to count cashand make change accuratelyo If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification cardo Ability to repeatedly lift 40-50 poundso Ability to stand and/or walk for extended periods of timeoAbility to follow directions and complete assignmentsoPerformallduties as assignedby supervisorso Ability to repeatedly walk up and down stairso Ability to work in cold areas The hourly pay range for this position is $19.
00-$22.
00#J-18808-Ljbffr Recommended Skills Assertive Coaching And Mentoring Coordinating Customer Experience Customer Relationship Management Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v7tj75r69bzsc0rqf', 'ExternalApply-j3v7tj75r69bzsc0rqf'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
They are focused on the customer experience through active supervision and enhancing the service culture.
The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.
Major Duties and
Responsibilities:
o Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needso Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experienceo Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skillso Conducts new employee orientations, trains and coaches Store Associateso Utilizes company tools to diagnose opportunities and develops action plans to improve performanceo Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase saleso Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff membersoProvides direction, support, and ongoing feedback of overall performance to staff memberso Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filledo Ensures company standards are met for store and associate appearanceo Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followedo Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurateoWillingness to participate in continued education, including product knowledge and professional developmento Assists management team with inventory managemento Performs all duties of a store associatewhile functioning as a Customer Service Managero Performs allduties as directed by managersQualificationso Must be 21 years of ageo 1-2 years retail management experience.
Demonstrates supervisory and training/coaching skillso Full-time employment, ability to work evenings, weekends and holidays, as scheduled.
Consistent and regular attendance requiredo Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidenceo Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategieso Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small typeo Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequiredoAbility to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.
)oAbility to count cashand make change accuratelyo If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification cardo Ability to repeatedly lift 40-50 poundso Ability to stand and/or walk for extended periods of timeoAbility to follow directions and complete assignmentsoPerformallduties as assignedby supervisorso Ability to repeatedly walk up and down stairso Ability to work in cold areas The hourly pay range for this position is $19.
00-$22.
00#J-18808-Ljbffr Recommended Skills Assertive Coaching And Mentoring Coordinating Customer Experience Customer Relationship Management Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3v7tj75r69bzsc0rqf', 'ExternalApply-j3v7tj75r69bzsc0rqf'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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